Privacy Policy
Effective date: 24 October 2026
This Privacy Policy explains how Kuru PLC ("Kuru", "we", "us") collects, uses, shares and protects personal information when you use our passenger app Kuru Rides, our driver app Kuru Drive, and our website kururides.com (together, the "Services").
Kuru PLC is a private limited company registered in Addis Ababa, Ethiopia. Our office is at Momona Building, 2nd Floor, Office No. 8, Unisa Roundabout, Akaki Kaliti Sub-city, Woreda 01, Addis Ababa, Ethiopia.
1. Information we collect
From passengers:
- Account details: name, phone number, email address (optional) and profile photo (optional).
- Trip details: pickup and drop-off locations, route, time, fare, ratings and feedback.
- Payment details: the payment method you choose (cash, Telebirr or CBE) and transaction references. We do not store your full mobile-money PIN or bank login.
From drivers:
- Account and identity details: name, phone number, photo, government ID and driving licence.
- Vehicle details: vehicle type, plate number, registration and insurance documents.
- Earnings, commission, wallet balance, bonuses and trip history.
From everyone who uses the apps:
- Location: precise location while you use the app, so we can match passengers and drivers, show the route and calculate fares. The Kuru Drive app also collects location in the background while a driver is online, so passengers can see the driver's position and trips can be tracked for safety. Drivers can stop this by going offline.
- Device and usage information: device model, operating system, app version, crash reports and how the app is used.
- Communications: messages and calls made through the app between passengers, drivers and our support team.
2. How we use your information
- To provide rides: match passengers with nearby drivers, show live locations, calculate fares and complete payments.
- To verify drivers and keep the platform safe, including checking documents and investigating incidents.
- To manage driver earnings, commissions, wallets and bonuses.
- To provide customer support and resolve disputes.
- To send important service messages, such as trip updates and verification codes by SMS.
- To send promotions and offers, which you can turn off at any time.
- To improve our Services, prevent fraud and meet our legal obligations.
3. How we share your information
We do not sell your personal information. We share it only as needed:
- Between passengers and drivers: during a trip, the passenger sees the driver's name, photo, vehicle and location, and the driver sees the passenger's name, pickup and drop-off points.
- Service providers: companies that help us run the Services, such as cloud hosting and database providers, map and routing providers, SMS providers, and payment providers (Telebirr and CBE). They may use the information only to provide their service to us.
- Legal reasons: when required by Ethiopian law, a court order or a lawful request from authorities, or to protect the safety of our users.
- Business changes: if Kuru is involved in a merger, sale or similar transaction, subject to this Policy.
4. How long we keep information
We keep personal information only as long as your account is active or as needed to provide the Services. After you delete your account, we delete or anonymise your information, except what we must keep for legal, tax, accounting, safety or dispute-resolution reasons, and only for as long as required.
5. How we protect information
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and secure cloud hosting. No system is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
- See and update your profile information in the app.
- Turn off location access in your phone settings (the apps cannot provide rides without location).
- Opt out of promotional messages.
- Ask for a copy of your information, ask us to correct it, or ask us to delete it, in line with applicable Ethiopian law.
- Delete your account at any time — see Delete your account.
7. Children
The Services are not for children under 18. Drivers must be at least 18 and meet the licensing requirements of Ethiopian law. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
8. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the new version on this page with a new effective date and, for important changes, notify you in the app.
9. Contact us
If you have questions about this Privacy Policy or your information, contact us:
- Email: info@kururides.com
- Phone: +251 911 395 594
- Address: Kuru PLC, Momona Building, 2nd Floor, Office No. 8, Unisa Roundabout, Akaki Kaliti Sub-city, Woreda 01, Addis Ababa, Ethiopia