Delete your account

Kuru Rides (passengers) and Kuru Drive (drivers) — by Kuru PLC

You can delete your Kuru account at any time. There are two ways to do it.

Option 1: In the app

Open the Kuru Rides or Kuru Drive app and sign in.
Go to Profile → Settings → Delete account.
Confirm the deletion.

Option 2: By email

Send an email to info@kururides.com with the subject "Delete my Kuru account". Include the phone number registered on your account and say whether it is a passenger or driver account. We may contact you on that number to confirm the request is from you.

What we delete

Your profile: name, phone number, email address and photo.
Your saved places, preferences and location history.
For drivers: uploaded ID, licence and vehicle documents.

What we keep, and for how long

Some records must be kept for legal, tax, accounting, safety and dispute reasons, even after deletion. These include completed trip records, payment and commission records, and records linked to safety reports. We keep them only as long as Ethiopian law requires, and then delete or anonymise them.

We complete deletion requests within 30 days. Drivers must first settle any outstanding commission or wallet balance. Deleting your account cannot be undone.

Questions? Call +251 911 395 594 or read our Privacy Policy.